Blendwave
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Every connected

Bring calls, texts and web chat into one inbox. Start with web chat. Phone and SMS need separate setup.

Get startedSee how it works
HandoffI will get the team.✓✓ Team available
TextFriday?9 to 5.✓✓ Answered
Web chatInvoice question✓✓ Human handoff
Web chatBook?I'll help.✓✓ Answered
One inbox

The inbox, with context.

Customer history sits beside channel-specific threads.

Explore web chat
app.blendwave.ai/inbox
MC
Maya ChenLive
web chat conversation
Web chat
Hi, are you open this Friday afternoon?
1:44 PM
The service desk is open Friday from 8 AM to 5 PM.
1:44 PM
Is labor included in the one-year warranty?
1:46 PM
The approved policy says parts and labor are covered for one year, subject to its listed exclusions.
1:46 PM
Where can I find the warranty guide?
1:48 PM
It is in the support guide. I can hand this to the service team if your issue needs review.
1:48 PM · Read
Reply to Maya…

Illustrative preview

Web chat is the starting point. Voice requires phone setup and SMS requires guided activation. Email is a development preview. WhatsApp and Instagram are planned, pending app review and end-to-end verification.

Answers begin with what you approve.

Add your policies, menus, and FAQs. Blendwave uses those sources for routine answers and leaves decisions to your team.

refund-policy.md

# Returns and refunds

Unopened items: full refund within 30 days.

Opened items: send to a teammate for review.

Do not promise an outcome before review.

Sale items are final unless defective.

I opened the box but it doesn’t fit. Can I still return it?
Because the box was opened, a teammate needs to review this return. I can hand over your question without promising an outcome.
Knowledge-grounded reply

A person steps in, already informed.

When a question needs review, your teammate gets the reason, the conversation, and a clear next step.

See the handoff workflow

A café worker talking with a customer at the counter
InboxToday

  • Dana W.

    Where is my order?

    Resolved by AI

  • Luis M.

    What time do you close?

    Resolved by AI

  • Priya K.

    Do you price match?

    Resolved by AI

  • Tom H.

    Refund request, opened box

    Handed to Sam

Handoff packet · for Sam

Why
Refund above policy limit, needs approval
Summary
Opened box, 9 days since delivery. Customer is calm, has photos ready.
Next step
Review the policy and respond personally.

The same care, on the phone.

For workspaces with phone service set up, Blendwave can answer an inbound call using approved guidance and bring in a person when needed.

  • A caller gets an answer from approved guidance
  • Your team receives the reason for handoff

Phone service requires card and carrier setup in your workspace. SMS requires guided activation. New pilot admission waits for live call and text acceptance.

Fictional inbound callNo provider connected
product preview

Caller

Is your return window 30 days?

Blendwave

For unopened items, yes. Opened items need a teammate to review them.

Caller

The box is already open.

Blendwave

I’ll hand this to your team with our conversation attached.

Escalated with contextNo refund promised

The work keeps moving.

A customer question arrives while the day is already in motion. Blendwave keeps the thread together for whoever answers next.

Mechanic reviewing a job folder beside a car in a repair shop
Florist handing a colorful bouquet to a customer in a bright shop

Useful wherever customers expect an answer.

Customer

Where is order #4821?

Blendwave

It cleared the local depot this morning. Arriving Thursday before noon.

What your plan covers.

Paid plans start at $79 a month. Every tier includes the inbox, AI answers, and team handoff. Allowances grow with your plan.

Compare plans and allowances

Web chat

Start here. No card required.

Voice

Plan minutes apply after phone activation. Card and carrier setup are required.

SMS & MMS

No included messages. Registration and consent required. Usage is vendor cost plus 30%.

New number activation requires card setup, which is not available yet. Paid activation is assisted while checkout is unavailable. Number, carrier, registration, and tax charges may also apply.

Built to earn trust.

Customer conversations deserve clear boundaries, careful access controls, and honest claims.

Read the security overview

Tenant boundaries

Workspace access is checked on the server and enforced in the database.

Encrypted connections

Traffic uses HTTPS and connected credentials are encrypted before storage.

Recorded actions

Sensitive product workflows write to an auditable activity log.

Your data stays yours

Your conversations are not used to train a shared Blendwave model.

Make every customer feel remembered.

Bring web chat, business calls and texting into one customer context. The next pilot group opens after all three channels pass live acceptance.

Request pilot accessTalk to the Blendwave team